As the Enhanced Community Quarantine transitions into the General Community Quarantine, Toyota Motor Philippines, together with its dealer network, has prepared new SOPs and comprehensive precautionary measures in accordance with DOH & WHO protocols to ensure the safety of all customers and employees.

Regular sanitation of common areas and office equipment (Toyota Kidapawan City and Toyota Nueva Ecija, respectively)

Dealers will exercise temperature checking of customers and employees and perform regular disinfection of the entire facility, with higher frequency for common areas. To ensure strict observance of social distancing, dealers changed the layout of showrooms and service reception areas, and will control the number of persons inside the facility at any given time. Customers are highly encouraged to set appointments before visiting the dealer to avoid inconvenience.  Dealers will only be accommodating confirmed service appointments which can be easily booked through the recently launched digital tool MyToyota PH (mytoyota.ph).


Floor markers are installed to maintain proper social distancing and PPEs are provided for the dealer team members (Toyota General Santos)

In consideration of customers’ current difficulties during the ECQ period, Toyota Financial Services Philippines’ extended payment terms for their customers, expiring insurance policies under Toyota Insure and warranty coverages for Toyota vehicles are likewise extended until after the ECQ is lifted. Toyota vehicles scheduled for Periodic Maintenance Services are also given a grace period after the quarantine is lifted.

“While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.” says TMP President Mr. Atsuhiro Okamoto, “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again. See you in our dealerships!”

To date, the following Toyota dealer outlets located in areas under General Community Quarantine have resumed operations:

LuzonVisayasMindanao
Toyota La UnionToyota IsabelaToyota TuguegaraoToyota CalapanToyota Puerto PrincesaToyota Camarines SurToyota RoxasToyota Negros OccidentalToyota TagbilaranToyota TaclobanToyota CalbayogToyota DumagueteToyota AklanToyota Cagayan De OroToyota IliganToyota ValenciaToyota General SantosToyota KidapawanToyota Butuan

Check out https://toyota.com.ph/news/ToyotaAdvisory for updates on advisories and daily dealer reopening schedule. For more Toyota updates, visit www.toyota.com.ph or check out Toyota’s official social media pages at ToyotaMotorPhilippines (Facebook and Instagram), and @ToyotaMotorPH (Twitter).

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