Multinational business process outsourcer and industry pioneer SYKES cemented its position as the best BPO and contact center employer in the Philippines by ending 2019 with a total of nine awards from both local and international award-giving bodies.
SYKES’ most recent accolade was being named the BPO Company of the Year by the 2019 Asia Leaders Awards for the second year in a row. The award recognizes and promotes companies committed to driving and improving the business process outsourcing industry in the country. It is dedicated to recognizing world-class skills, thinking, innovation, creativity, and execution across the full spectrum of BPO functions.
One of the awards’ main criteria for judging is the presence of a high-performance work culture and environment that fosters employee engagement and continuous improvement, an aspect which SYKES exemplifies.
“In SYKES, we recognize our employees as our greatest assets, and through our various engagement projects, we ensure that they work, learn, and grow not only as employees but as responsible citizens. We are proud to have been able to provide viable alternative employment opportunities to Filipinos and hope to continue making a difference in society,” said John Sneed, SYKES Senior Vice President and General Manager.
Being a multinational contact center company with over 22 years of experience in the local BPO industry, SYKES is the trusted partner of some of the world’s biggest brands and industry leaders. This allows SYKES to provide employment opportunities to people from various disciplines and career backgrounds. With the company’s emphasis on digital transformation, SYKES has diversified its employment opportunities to include careers inartificial intelligence, data analytics, digital marketing, social media and information technology. Moreover, SYKES implements a comprehensive talent retention strategy that promotes work-life balance, supports personal and professional growth and encourages employees to get involved in enriching communities. This holistic approach to talent retention impressed the awards committee composed of business executives, foreign diplomats, and local government officials.
SYKES has also been recognized in other notable local and international industry awards and has been named as Top Employer of the Year by the 10thAsiaCEO Awards, one of the Top Workplaces in Asia by the 2019 Asia Corporate Excellence and Sustainability Awards, which also awarded John Sneed, Senior Vice President of Area Operations and Shared Services as one of the Outstanding Leaders in Asia, BPO Company of the Year by the 2019 South East Asia Business Awards (SEABA), and one of the Top 10 IT/BPM Companies in Cebu by the Cebu IT/BPM Organization (CIB.O).
The 2019 Asia Pacific Stevie Awards,which recognizes innovation in the workplace, also commended SYKES with the Silver Winner Award for Innovation in Internal (Corporate) Events for its 20th Year Celebration and the Bronze Winner Award for Excellence in Innovation in Business Product & Service Industries. SYKES received the Merit Award for Internal Communication from the 17th Philippine Quill Awards, which recognized the company’s efforts to build brand affinity with their employees through the #SYKESer multi-channel brand campaign.
Starting its operations here in 1997, SYKES is the first multinational contact center to operate in the country. It is also the first BPO company in the Philippines to expand operations outside Metro Manila, opening the first contact center in Cebu in 2003. SYKES is a recognized industry leader in exceptional customer care and support. It is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and widely considered to be the top BPO in the Philippines due to its diverse offerings and supportive work environment. Through its recent acquisitions of companies focusing on innovative business services, SYKES expanded its offerings to provide end-to-end business solutions to its clients—from demand generation to self-service support, artificial intelligence and robotic process automation. This move not only puts SYKES at the forefront of digital transformation but it also allows the company to future-proof its enterprise while bolstering the country’s case as the world’s premiere outsourcing destination.