For all Manulife Philippines Insurance Policy Holders lile me, here’s their latest advisory. Please read and share.
“We hope this message finds you healthy and well.
In line with the imposition of an Enhanced Community Quarantine in Luzon, all Manulife Philippines branches in Metro Manila and Luzon will be closed until further notice. Many of our branches in Visayas and Mindanao remain open, but this may change, should enhanced community quarantines be implemented in more cities. For a list of branches that are open to serve you, and for COVID-19 related news and updates, please visit https://www.manulife.com.ph/covid-19.
How can you manage your policy?
For your safety and convenience, we encourage you to use our digital facilities to manage your policies, make payments or file claims:
- Manulife Online – View your policy details and pay your premiums online at online.manulife.com.ph.
- Digital Payment Options – You can make payments without physically visiting our branch or going to the bank. You may visit our website to view our alternative payment channels: https://www.manulife.com.ph/en/individual/services/frequently-asked-questions/where-to-pay.html
- Electronic Claims – You can file your claims online at https://www.manulife.com.ph/en/individual/services/claims-inquiry.html and via email. You can view the complete list of requirements on our website and submit the claims via email to PHCustomerCare@manulife.com.
We are also waiving our 30-day notification and 90-day requirements submission deadlines for claims related to COVID-19 from March 10 to June 30, 2020.
Worried about your premium payments?
We want to make sure you won’t have to worry about your premium payments during these trying times, so we are giving you a payment extension of 60 days from your premium due date, if it falls between March 16 and April 30, 2020.
Where can you get assistance when making transactions online?
If you have further questions or concerns, please feel free to reach out to us through the following channels:
Customer Care hotline: +632 8884 7000 available 9AM-3PM, Monday – Friday (except holidays)
E-mail: PHCustomerCare@manulife.com
Facebook Messenger: @ManulifePH
Be safe and stay healthy.
Sincerely,
Manulife Philippines“
