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iQor Expands In Santa Rosa, Laguna

iQor, a global managed services provider embedded in the flow between product, people and services, celebrated the opening of its new Santa Rosa contact center in Laguna, Philippines with a ribbon-cutting ceremony on Friday, April 27 attended and supported by local government dignitaries, including Santa Rosa’s Mayor, Danilo Fernandez (represented by Vice Mayor Arnold B. Arcillas) and Hon. Ramil L. Hernandez, governor of the Province of Laguna.
iQor opened one of the first English-speaking contact centers in the country in 1999. Since then, the company has grown to more than 22,000 employees spanning 11 facilities throughout Dasmariñas, Davao, Iloilo, Talisay, Bacolod, and Clark.
“The Philippines remains one of the fastest growing regions for our customer care services,” said Gary Praznik, iQor COO. “The country’s continued investments in infrastructure, education, and transportation are paying off. As the complexity of customer interactions increase, we continue to find digitally savvy talent that can work across a variety of different channels, whether that is voice, social media, chat, or email.”
Santa Rosa is located just 38 kilometers (24 miles) outside of Metro Manila, and is home to a growing young, tech-oriented labor pool. iQor’s contact center opened its doors in a newly built building next to the SM City Santa Rosa Mall in October 2017 and quickly expanded to occupy the 6th – 9th floors. The center has a large rooftop and entertainment area and will provide jobs to over 3,000 Filipinos over the course of 12 months.
“iQor is very family oriented,” said Saurabh Bhaskar, senior vice president operations for iQor Philippines. “Santa Rosa is perfectly positioned outside the NCR to allow our employees to work closer to their home and their families. At the same time, the proximity to Metro Manila gives us access to a large pool of digitally native talent that we wouldn’t be able to find anywhere else.”
iQor was recently recognized for its commitment to the Philippines business community and job creation, earning first place awards for Best First-Time Nominated Company and Best Company of the Year Outside National Capital Region, presented at the 12th International ICT Awards in March 2018.
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