Authorities in Clark on Tuesday, April 7, launched a COVID-19 central hotline that will serve towns and cities contiguous to Clark in order to help manage the spread of coronavirus (COVID-19).
Clark’s emergency hotline #1232 (#1CDC) will now have a dedicated prompt that will exclusively cater to COVID-19 concerns. Pressing no. 1 after hearing the main voice prompt, calls will be received and entertained by hotline operators who are capable of answering basic inquiries regarding COVID-19. They may, in turn, direct them to nurses and medical staff at CDC Health and Sanitation Division (HSD) to address more specific concerns. HSD staff will be on hand to help assess medical conditions of persons having flu-like symptoms and will advise them of home quarantine procedures.
The Bases Conversion Development Authority (BCDA) and Clark Development Corporation (CDC) and have tapped TaskUs, a customer experience company operating at Clark Global City. The central hotline will receive calls from 8 AM to 1 AM daily.
CDC Assistant Vice President Chito Dychioco, Information Technology Division head, said that this centralized helpline for COVID-19 responses is essential and is designed to augment the existing hotlines of local communities.
Dra. Maria Clemencita Dobles, HSD head, said that this is part of the measures in Clark to help manage possible risks and threats by having medical professionals handle suspected COVID-19 cases.
Aside from providing immediate emergency response, the project also aims to lessen people going out of their homes following the announcement of enhanced community quarantine all over Luzon on March 17.